1. How do I shop for Cebuana Lhuillier Jewelry Premium items online?

2. Is it safe to mail the jewelry? Is shipping free?

3. How can I estimate the size of the jewelry to make sure it will fit me?

4. Do you ship internationally?

5. How will I know that my order was placed successfully?

6. How long does it take to get my order?

7. Can I track the delivery status of the item(s) I purchased online?

8. What forms of payment do you accept?

Our online shopping facility accepts debit/credit card payments via PayPal and bank deposits/bank transfer.

Acceptable debit/credit cards for PayPal are Visa and Mastercard.

For bank deposits, we accept payments through BDO and BPI.

9. Can I return my jewelry?

You may refer to the Terms and Conditions indicated in our online store or you may send an email to [email protected] or contact our Support Team (+632) 8779-9888 / (+632) 7759-9888 local 1793 to facilitate your request

10. Can I change or amend my order once it has been placed?

11. Can the item(s) be delivered to my office?

Yes, provided that the correct delivery address is given upon checkout. Either a home or office address may be considered as delivery destination. The recipient is required to sign a waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID (any government-issued ID), representative’s valid ID together with the ID (or photocopy) of the recipient and an authorization letter to ensure safekeeping of your package, especially when you will not be able to receive the item(s) and someone else will receive it on your behalf.

12. I’m having issues placing an order, who do I contact?

We’re sorry to hear that you’re unable to place an order. Please contact our Online Support Team by sending an email to [email protected] and we will work on resolving the issue as quickly as possible.